Sunday, 16 December 2007

Customer service top 10

  1. Appearance - first impressions last a long time
  2. Attitude - a learned behaviour, make it positive
  3. Friendliness - be generous
  4. Impression - make the customer return by making an impression
  5. Responsibility - take action, exceed customers' expectations
  6. Commitment - my pledge to service and teamwork
  7. Teamwork - my actions effect everyone in my organisation
  8. Communication - active listening and positive responses
  9. Service - my personal commitment to making a difference
  10. Personal excellence - I believe in my ability to make a difference

It's not just me who thinks customer service is broken - Seth Godin's written a lot about the subject.

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