Customer service top 10

1. Appearance - first impressions last a long time
2. Attitude - a learned behaviour, make it positive
3. Friendliness - be generous
4. Impression - make the customer return by making an impression
5. Responsibility - take action, exceed customers' expectations
6. Commitment - my pledge to service and teamwork
7. Teamwork - my actions effect everyone in my organisation
8. Communication - active listening and positive responses
9. Service - my personal commitment to making a difference
10. Personal excellence - I believe in my ability to make a difference

It's not just me who thinks customer service is broken - Seth Godin's written a lot about the subject.

Customer service

I had a day off on Thursday because Sky told me their guy would be over to install a satellite dish. He never showed up, he didn't call, but they have such a monopoly I will have to ring them back and organise another appointment - and another day off cos they don't do week ends.

I thought I'd kill two birds so on Thursday I was hoping to get my car serviced too. The garage promised they'd call with a estimated quote and confirmation of the time I'd need to take the car in. They didn't call.

Customer service stinks in this country.

I hate UK property prices

It's no secret I want to move to London one day. It's no secret I can't afford to.

I hate UK property prices. Is somebody going to do something about it, just look at these average prices in London.

Quite fancy living in Barking and Dagenham actually - wonder what it's like there.

Published in November 2007.

Kensington And Chelsea £1,079,414

City Of Westminster £774,217

Camden £608,399

Hammersmith And Fulham £583,430

Richmond Upon Thames £558,321

City Of London £556,366

Wandsworth £493,237

Islington £467,238

Merton £415,387

Barnet £398,209

Haringey £381,972

Lambeth £374,511

Kingston Upon Thames £368,634

Brent £352,413

Harrow £349,995

Southwark £346,476

Ealing £344,984

Tower Hamlets £342,907

Bromley £339,752

Hackney £339,706

Hounslow £330,490

Redbridge £299,378

Enfield £284,221

Hillingdon £280,873

Greenwich £271,726

Sutton £271,203

Croydon £259,365

Havering £258,155

Waltham Forest £258,010

Lewisham £256,687

Newham £237,065

Bexley £228,372

Barking And Dagenham £196,886